We have been busy working towards our 2023 priority to develop the helpline to operate some live helpline hours. We are now looking for two empathic and passionate individuals, who understand rural issues to join our team.
If you can demonstrate our values of Integrity, Trust, & Commitment, and want to be part of fulfilling our mission to improve mental health in agriculture and rural businesses in East Anglia, we would be pleased to hear from you.
Our helpline exists for people who are involved in agriculture and other rural businesses. The helpline provides a listening ear and signposting for people who are struggling to cope, experiencing poor mental health, or are concerned about someone.
Helpline Co-ordinator
The Helpline Co-ordinator is responsible for the delivery of the helpline service, supporting volunteer and paid call handlers, as well as providing confidential support to people who contact YANA for help, ensuring the services maintain YANA’s high standards and provides effective support to those in need.
You will enable a professional and responsive helpline supporting people in agriculture and rural businesses.
Reports to: Charity Manager
Hours of work: 22.5 hours per week over 5 days (4.5 hours pr day), Monday to Friday,
Salary: £14,391 (Full Time Equivalent £24,000)
Location: Predominantly homeworking with some office working in East Anglia
To Apply: Submit your CV and cover letter (no more than 2 pages) outlining how your experience meets our requirements and why you are the person for us to admin@yanahelp.org.
Closing date: Monday 9th October, 12 noon.
Interviews will take place on Thursday 19th October and the successful candidate will be required to attend training on 15th and 16th November.
Helpline Call Handler
The Helpline Call Handler will provide confidential support to people who contact YANA for help, ensuring the services maintain YANA’s high standards and provides effective support to those in need.
You will enable a professional and responsive helpline supporting people in agriculture and rural businesses.
Reports to: Helpline Co-ordinator
Hours of work: 13.5 hours per week over 3 days (4.5 hours pr day), Monday to Friday, (flexible arrangements possible) plus 1-hour monthly supervision
Salary: £7,894.60 (Full Time Equivalent £21,562, 37.5 hours per week)
Location: Predominantly homeworking with some office working in East Anglia
To Apply: Submit your CV and cover letter (no more than 2 pages) outlining how your experience meets our requirements and why you are the person for the job to admin@yanahelp.org.
Closing date: Monday 9th October, 12 noon.
Interviews will take place on Thursday 19th October and the successful candidate will be required to attend training on 15th and 16th November.
Helpline Volunteer Call Handlers
Volunteers have always been at the heart of YANA and its helpline. If you are interested in joining our helpline team in a voluntary capacity, please get in touch so that we can send you relevant information and talk to you about the opportunities.
Volunteering on the helpline requires a commitment to undertake compulsory training (2 x full days and 2 x half days), as well as annual refresh training, and peer supervision sessions. This could lead you to be eligible to apply to be on our register of Bank Staff to cover holidays and sickness for live helpline hours.
To discuss any of the opportunities listed please email Emma Haley, Charity Manager, at admin@yanahelp.org in the first instance.